About Me
As a results-driven experience designer seeking opportunities to apply highly perfected leadership skills, my background includes formalizing optimized design systems, CX change management workshop moderation that enables cross-functional team alignment in delivery of eCommerce ecosystems that reveal dormant revenue opportunities and optimized processes for Fortune 500.
Steeped within consumer-first, ‘can’t live without it’ experience design, my career has launched game-changing programs and delivered year over year revenue growth opportunities delivering double digit increases in site traffic, conversion rate, average order value, operational efficiencies, and customer experience adoption that move the needle for industry leaders such as The Home Depot, AT&T, Macy’s, Rheem, Equifax, Georgia Natural Gas Jostens, Newell Brands and more.
With a natural talent for assembling custom-tailored teams that deliver on the ask, combined with awareness and passion for emerging technologies, I seek the solve that will resonate with audiences, garner the most desirable business outcomes, and provide the user with a reason to return.
Advanced Skills:
Formalization and design of optimized design pattern libraries
Translation of data in pursuit of increasing average order value and reducing exit rate in-cart
Introduction of design improvements that keep the user within the conversion funnel
Experience design strategy and insights
User experience design
Customer experience change management workshop moderation
Building Digital Transformation Teams
Recruit, Coach & Upskill Team Resources
Wireframing & Prototyping
Problem Solving & Presentation Skills
Usability Research
CX Change Management Leadership
User Journey Maps
User Testing
Digital Product Design
User Interface Design
Tools:
Figma
Sketch
Jira
Miro
Adobe Creative Cloud
Keynote
Microsoft Office Suite
Microsoft SharePoint
Google Apps Suite
WordPress
Technical Skills:
HTML, CSS, VBA, Python, Pandas, JavaScript, MySQL, MongoDB, AJAX, API’s, ETL, Tableau, Big Data Analytics with Hadoop, Machine Learning, Web Visualization, NLP
Clients:
The Home Depot, AT&T, Equifax, Georgia Natural Gas, Rheem, Macy’s, Lowe’s, Menard’s, Newell Brands, Jostens, Graco, Calphalon, Maytronics US (IoT), Morrison, MAX CU, First Service CU, USG,
Greatly respect and appreciate your time!